Manajemen Mutu Terpadu : Total Quality Management

Disiplin ilmu Manajemen Mutu Terpadu (Total Quality Management) meupakan ilmu baru berkembang. Ilmu ini baru diajarkan pada mahasiswa di Amerika Srikat pada tahun 1993. Di Indonesia, ilmu ini baru diterapkan beberapa tahun yang lalu sebagai mata kuliah pilihan di fakultas Ekonomi Program S-1 Jurusan Manajemen. Ilmu ini sangat diminati oleh para usahawan dan mahasiswa karena merupakan salah sa…

Total Quality Management

Buku ini membahas berbagai konsep yang digunakan dalam TQM, seperti kualitas, fokus pada pelanggan, pelibatan dan pemberdayaan karyawan, kerjasama tim, pendekatan ilmiah, pelatihan, benchmarking, perbaikan berkesinambungan, pemanufakturan Just in time.

Total Quality Management

The Quality Of Growth Kualitas Pertumbuhan

Financial Management

Each of the books comprising the Programmed Learning Aid Series is in Programmed Learning format to provide the reader with a quick, efficient, and effective means of grasping the essential subject matter. rnThe author of this PLAID on fonancial management is the coauthor of one of the most widely used textbookjs in managerial fnance. He has also been the author and coauthor of more advanced bo…

Production And Operations Management

Each of the books comprising the Programmed Learning Aid Series is in programmed learning format to provide the reader with a quick , efficient, and effective means of grasping the material. The general learning objective of this PLAID is to give the reader a basic understanding of the essential subject matter concering productions and operations management.rnThe spesipic learning objectives fo…

Quantitative Methods in Management

The outline is intended as a supplement to current texts in quantitative methods, management science, operations research and applied statistics as a text in its own right; or as book of reference. Out of the multitude of possible topics, it focuses on those that are practically useful and of wide apllication.

Business Policy And Strategi Management

Strategic Management is the term currently used to describe the decision process on which the book focuses. It will be defined shortly. But first let's review previously used terms for this process so that they will not be unfamiliar to you if you come across them. [Channon analyzes this evolution well.] In most bussinesses in earlier times (and in smaller firms today).""

Customer Relationship Management

CRM adalah cara menjalankan bisnis yang rumit dan sulit. Hampir seperti yang diyakini oleh banyak pihak, aplikasi CRM tidak semudah menginstal perangkat lunak di komputer atau menerapkan otomatisasi data pelanggan. CRM mengharuskan kita menata ulang perusahaan sekaligus cara menghadapi dan memperlakukan pelanggan. Pada intinya, CRM merupakan upaya yang dilakukan tanpa kenal lelah agar perusahaa…

Service Management

The services sector of the U.s economy has grown dramatically during the past quarter centuryy. the service component of gross national produst of the united states has reached two-thirds of total gnp and is still climbing.